Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


A Second Chance at a Good First Impression

By Linda Larsen - Saturday, February 02, 2013
Featured Image

As a motivational speaker I fly to a lot of places around the country and I experience some great, and some not-so-great service from the airlines. But what happened this week on a US Airways flight was actually quite impressive.

When I asked the flight attendant for a glass of water before take off so that I could take a pill, she curtly replied, "You'll just have to wait. I can't do three things at once." And she walked away.

Oooooooh. I bristled. I'm certain that my one eyebrow (you know the one that can all by itself communicate the message, "EXCUSE me? WHAT did you say?") lifted about 2 inches off the top of my head. I sat there fighting off the impulse to say to her, "Look, missy. All you had to say was 'No problem. As soon as I'm finished with these other tasks, I'll get that right to you.'"  I wanted to say that to her SO badly.  But, she was busy, so I just sat there thinking of all my options on how I wanted to deal, or not deal with this.  

And then she did it. She walked up to me, leaned over and whispered, "I am so sorry I was short with you. I just had several things go wrong and I took it out on you. I'm very sorry and extremely embarrassed."

Wow. I INSTANTLY let it go. In fact, I found myself repeatedly saying to her, "No, no. That's okay. I totally understand how that can happen."  

And then I remembered something I read in Dr. David Lieberman's book, Get Anyone to Do Anything. He writes that if you do something inappropriate, do not try to defend your behavior. Instead, use the phrase, "I feel so embarrassed." Why? Because this one phrase accomplishes three important things. First it shows that you know what you did was unacceptable. Second, it shows that you are human and people actually like us more when we acknowledge something embarrassing and then take responsibility for it. Third, it shows complete honesty - and who doesn't want to deal with an honest person?

The bottom line is that you really could get a second chance to make a good first impression.

From your motivational speaker, Linda Larsen, who really IS embarrassed that it's been so long since she last posted a blog from this site.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!

Like this blog? Share it!

Recent Posts



Tag Cloud

power of a smile marriage attitude Viktor Frankl motivational speaker Linda Larsen humorous motivational speaker changing habits PhotoShop good night's sleep acting latex mattress review raising happy children how to become a motivational speaker vision boards nonverbal communication laughter motivational speakers chronic back pain customer service training finding humor anxiety Dr. Phil proactive people conflict management tension goal achievement Kelly Swanson motivational speaker on communication clinical depression time management stressful elections iPhone4S husbands who don't listen success feeling good Gary Marachek marshmallow test aging Tim Richardson liking stress management motivation how to strengthen relationships raving fans airline pilots how to happy bottom line improvement listening skills positive attitude controlling your emotional state happiness Donald Trump Shakespeare, thank-you notes friendships selling happiness fear of trump presidency difficult people motivational speaker on customer service multi-tasking handling fear southern accent magic act difficult patients contempt self-image cheerleading truth in politics shakespeare humor public speaking horror stories holiday stress bad drivers how to have high self-esteem costumes mental illness how to deal with negative people best bed for bad back Lenscrafters actors the business of motivational speaker gender communication Dr. Brene Brown, The Wholehearted Parenting Manifesto learning how to get what you want gratitude successful dental practices high self-esteem what you name the thing stonewalling attitudes flying eyebrows Hamilton customer service fact checking back relief gripers happiness at work listening dental practice strategies funny video managing stress truth reframing Hillary Clinton achievements criticism bucket list Politifact compassion coping with anxiety communication complainers motivational speaker Brad Montgomery appreciation speaking nightmares encouragement confidence personal achievement building character joy unhappy employees sleep goal setting whiners Meryl Runion parenting losing weight patient service zig ziglar change positive perspective personal growth remodel stress mattress recommendation lying in politics facebook activity speak up defensiveness depression funny motivational speakers bipolar disorder overcoming adversity understanding communication model changing behaviors funny motivational speaker Linda Larsen Noah Racey's Pulse relationship building beauty Conrad Hall how to listen brain chemistry achieving success Changing perspectives happy customers National Car Rental advertising expectations dr. john gottman Lin-Manuel Miranda habits trust in relationships panic attacks getting to yes motivational speaker success linda larsen effective communication gift ideas Asolo State Theater Broadway self confidence cell phone addiction personal responsibility negative thinking divorce statistics mans search for meaning healthcare personal development Kay Frances building rapport election 2016 American Idol funny motivational speaker personality types dental practice political anxiety self talk communication skills motivational speaker passion