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Did You Do Something You Weren't Supposed To Do?

By Linda Larsen - Friday, July 19, 2013
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As a motivational speaker on customer service I make it a point to observe what actions work really well to create happy, fiercely loyal customers, clients and patients for life - and which do just the opposite. And today I had one of those experiences wherein I saw a spectacularly great customer service idea in action. It was at my car dealership's service department. 

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