Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
Featured Image

It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:

Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


Read More


Are You Throwing Away Your Shot?

By Linda Larsen - Tuesday, November 19, 2019
Featured Image

Many motivational speakers, myself included, are passionately interested in knowing how a person, with little or no resources, can achieve extraordinary outcomes in life. Said another way, how do people achieve results that seem to defy logic?

Read More


Please Let Me Give You More Money

By Linda Larsen - Tuesday, November 12, 2019
Featured Image

I am a motivational speaker by profession, but I used to be an actor for many years. As such, my favorite pastime whenever I'm not working is to go see live theater.  And even though this experience I am about to tell you about happened almost four years ago, the fact that I remember it so vividly really makes my point. It happened when I saw Noah Racey's Pulse at the Asolo State Theater. Four times. In one week.  

Read More


The WORST Customer Service Comment In the History of the World!

By Linda Larsen - Tuesday, November 05, 2019
Featured Image

I felt like I was the lead actor in a surreal reality television show. A show about the real-life, almost unbelievable customer service experiences of a motivational speaker who just happens to talk about how to provide exceptional customer service.  Grab your popcorn. 

Read More

Like this blog? Share it!

Recent Posts



Tag Cloud

happy customers public speaking horror stories truth personal responsibility change getting to yes American Idol Donald Trump building rapport mattress recommendation acting how to become a motivational speaker Dr. Brene Brown, The Wholehearted Parenting Manifesto multi-tasking PhotoShop costumes Gary Marachek achievements marshmallow test changing habits high self-esteem listening sleep fear of trump presidency communication skills gratitude Viktor Frankl magic act goal achievement positive perspective happiness at work conflict management linda larsen negative thinking truth in politics motivational speaker success holiday stress stress management dr. john gottman Dr. Phil vision boards mans search for meaning good night's sleep Shakespeare, thank-you notes Politifact brain chemistry political anxiety back relief stonewalling tension criticism whiners funny motivational speakers how to strengthen relationships compassion motivation healthcare funny video passion joy laughter learning feeling good anxiety bottom line improvement appreciation liking difficult people achieving success success expectations listening skills fact checking motivational speaker Linda Larsen personal achievement clinical depression trust in relationships advertising zig ziglar husbands who don't listen changing behaviors humorous motivational speaker election 2016 goal setting controlling your emotional state gripers motivational speaker Brad Montgomery depression divorce statistics motivational speaker nonverbal communication attitudes patient service self-image encouragement motivational speakers funny motivational speaker communication model self confidence power of a smile unhappy employees cheerleading customer service secrets building character self talk parenting effective communication relationship building dental practice handling fear aging happiness personal growth dental practice strategies how to get what you want humor Broadway lying in politics cell phone addiction personal development reframing iPhone4S actors customer service successful dental practices Tim Richardson Conrad Hall raving fans shakespeare contempt Kay Frances difficult patients remodel stress chronic back pain Hamilton Lenscrafters complainers attitude friendships southern accent stressful elections losing weight how to happy mental illness proactive people motivational speaker on communication Noah Racey's Pulse overcoming adversity managing stress speaking nightmares the business of motivational speaker bucket list coping with anxiety how to have high self-esteem Delta how to deal with negative people positive attitude finding humor bad drivers best bed for bad back marriage latex mattress review Lin-Manuel Miranda Kelly Swanson selling happiness motivational speaker on customer service National Car Rental raising happy children personality types what you name the thing gift ideas airline pilots understanding facebook activity time management panic attacks habits speak up bipolar disorder communication defensiveness confidence Changing perspectives funny motivational speaker Linda Larsen Hillary Clinton Asolo State Theater Meryl Runion customer service training flying eyebrows gender communication beauty how to listen