Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Dec
2019

Grunt If You're Hearing Me...

By Linda Larsen - Thursday, December 05, 2019
Featured Image

There is no one for whom good communication is more critical than airline pilots. They must be able to clearly hear and understand the transmissions they receive. But what I've learned is that it doesn't stop there. There is another step that is equally as important in their communication model. 

Read More


Nov
2019

Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
Featured Image

It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:


Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


 

Read More


Apr
2019

What's The Problem Anyway

By Linda Larsen - Wednesday, April 03, 2019
Featured Image

I was wearing my motivational speaker hat, getting ready to speak to a group of teachers. And while I was doing that - I was musing to myself. You know, making one of those nonverbal sounds as I looked at the table the hotel audio/visual guy had brought me.  I was thinking, "that's just about the perfect size for my props."  

Read More


Mar
2019

The Compelling Case for Talking

By Linda Larsen - Wednesday, March 20, 2019
Featured Image

An article in Psychology Today reported that women who "self-silence" during arguments with their spouses are four times more likely to die over a ten year period that their peers who express themselves. 

Read More


Mar
2019

Motivational Speaker Sees Dead People

By Linda Larsen - Wednesday, March 06, 2019
Featured Image

They ALMOST got me – those left-brained engineers. And while I laugh my boonda off about it now, it turned out to be one of the GREATEST lessons in my life about how to create the outcomes that you want. 

Read More


Feb
2019

How to Destroy a Relationship - With Four Simple Behaviors

By Linda Larsen - Wednesday, February 27, 2019
Featured Image

As a motivational speaker I focus a lot on how to create healthy, strong, mutually satisfying relationships. And one of my most favorite sources of information is the work of Dr. John Gottman. Since the 1980's, John Gottman, a psychologist at the University of Washington has brought together over 3,000 couples to study their interactions and, based on how they communicate with each other, determine whether or not they will still be married fifteen years later. His accuracy rate, if he watches them interact for one hour, is a whopping 95%! 

Read More


Feb
2019

Beware of the Idiot Drivers

By Linda Larsen - Wednesday, February 20, 2019
Featured Image

You know what I don't like? Bad drivers. Those crazy people who create a swath of mayhem and frustration everywhere they go.  And wouldn't you know, I was the victim of one this morning on my way to Church. (And I know, I know. Motivational speakers are NO ONE'S victims.) 

Read More


Feb
2019

Find the Funny - and I'm Not Kidding

By Linda Larsen - Wednesday, February 06, 2019
Featured Image

I said to my husband, as he was preparing to leave for the grocery store, "While you're there would you please get a half gallon of Edy's vanilla bean ice cream - no sugar added, half the fat." 

Read More


Jan
2019

But I Don't WANT to Rub Elbows

By Linda Larsen - Wednesday, January 30, 2019
Featured Image

I got the opportunity recently to practice a technique that is very effective in dealing with, as I have laughingly called them, "People who don't behave." 

Read More


Jan
2019

The Case for Kindness

By Linda Larsen - Friday, January 25, 2019
Featured Image

As a motivational speaker focusing on communication, my early work was with trial lawyers. I helped them communicate more effectively in the high stakes environment of the courtroom. So when I saw a report on a recent trial, it made me stop and think. 

Read More




Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

what you name the thing overcoming adversity complainers costumes changing behaviors fact checking anxiety husbands who don't listen lying in politics liking dr. john gottman how to deal with negative people election 2016 mattress recommendation compassion defensiveness how to become a motivational speaker Lenscrafters how to strengthen relationships motivational speaker on communication whiners humor cheerleading political anxiety truth in politics feeling good raving fans funny motivational speaker raising happy children gift ideas American Idol finding humor Asolo State Theater beauty stress management back relief stonewalling attitude learning humorous motivational speaker handling fear communication skills Meryl Runion Shakespeare, thank-you notes happy customers good night's sleep magic act confidence vision boards cell phone addiction the business of motivational speaker depression nonverbal communication truth facebook activity coping with anxiety self talk shakespeare flying eyebrows difficult people communication model how to get what you want Tim Richardson Hamilton laughter how to have high self-esteem high self-esteem building character bad drivers motivation joy appreciation bottom line improvement motivational speaker Brad Montgomery iPhone4S friendships dental practice best bed for bad back Hillary Clinton goal achievement positive perspective Politifact marshmallow test funny video listening skills communication multi-tasking healthcare dental practice strategies reframing zig ziglar happiness at work National Car Rental motivational speaker on customer service customer service negative thinking funny motivational speakers tension speaking nightmares managing stress difficult patients acting advertising attitudes self-image motivational speaker success success motivational speaker Linda Larsen bucket list selling happiness personal responsibility happiness expectations speak up Noah Racey's Pulse Kelly Swanson mental illness change controlling your emotional state proactive people trust in relationships public speaking horror stories fear of trump presidency holiday stress customer service training passion clinical depression listening aging Gary Marachek building rapport effective communication bipolar disorder Donald Trump conflict management Kay Frances goal setting airline pilots linda larsen marriage successful dental practices achievements funny motivational speaker Linda Larsen latex mattress review mans search for meaning positive attitude chronic back pain brain chemistry how to listen Dr. Brene Brown, The Wholehearted Parenting Manifesto sleep achieving success Changing perspectives gripers Delta relationship building unhappy employees losing weight motivational speaker habits encouragement changing habits understanding PhotoShop self confidence patient service customer service secrets actors panic attacks remodel stress divorce statistics stressful elections time management contempt Dr. Phil power of a smile getting to yes criticism personal growth gender communication personal achievement Conrad Hall gratitude personal development how to happy southern accent parenting Lin-Manuel Miranda personality types Viktor Frankl motivational speakers Broadway