Linda's Positively Speaking Blog

I got the opportunity recently to practice a technique that is very effective in dealing with, as I have laughingly called them, "People who don't behave." 

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As a motivational speaker focusing on communication, my early work was with trial lawyers. I helped them communicate more effectively in the high stakes environment of the courtroom. So when I saw a report on a recent trial, it made me stop and think. 

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I believe that most people are truthful, most of the time. I assume, as I am sure you do, that when someone tells you something, you can trust that they are telling you the truth. It would be way too much work to assume otherwise. If you had to stop and analyze the veracity of every technician, salesperson, friend, relative, boss and co-worker each time they spoke to you, you'd be exhausted by nine a.m.! 

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Have you ever known, beyond a shadow of a doubt, that something happened a certain way, only to find out later that it didn't actually happen that way at all? Does the following story sound familiar?  

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As a motivational speaker who talks a lot about what makes people happy and successful, it is CRYSTAL clear to me exactly what needs to happen in order for the world to run smoothly: 

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In my job as a motivational speaker, here's what I SAY that I believe: That we, as women, do not need to apologize for wanting to look our best! Hey - I've been nipped, tucked, lifted, plucked, enhanced, veneered, colored, sheered, whitened, brighted, lightened, tightened, plumped up,exfoliated, peeled and repeeled! And I'm not just OKAY with that - I'm DELIGHTED with it! So when I read the latest BRILLIANT blog post by my friend, Tami Evans,about how she shaves her peach-fuzzy "stache," and saw how unabashedly and unapologetically she was willing to share that info with us, I thought, "Sing it, sister!" 

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There is no one for whom good communication is more critical than airline pilots. They MUST be able to clearly hear and understand the transmissions they receive. But what I've learned is that it doesn't stop there. There is another step that is equally as important in their communication model. 

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So in my previous post, we learned what you should NEVER do when someone says something you absolutely know is incorrect. Today, let's look at some things you can do when facing this situation: 

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