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Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2018

How to Turn a Difficult, Idiot Patient Into Your Greatest Raving Fan

By Linda Larsen - Tuesday, March 06, 2018
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“Stand here, bite down on the mouth piece and take a step forward,” the dental assistant said as she put me in the zippy 3D panoramic x-ray machine.  It was clear she wasn’t thrilled to be doing this since I was being seen on an emergency basis right at closing time and this was making her stay late.  I did as she asked. 

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Dec
2016

The Most CRITICALLY IMPORTANT JOB for Patient/Customer Service Providers

By Linda Larsen - Friday, December 16, 2016
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I’m a high maintenance dental patient. That’s right - a motivational speaker who is a high maintenance dental patient. It’s almost an oxymoron. But it’s true. I just think about going to the dentist and my left eye starts twitching. And what makes this really fascinating is that I am also the (self-proclaimed) World’s Most Experienced Dental Patient. Name a procedure and I’ve probably had it done - more than once. So you’d think I’d be over it by now. Yeah, right. I’m not. 

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Apr
2015

The WORST Customer Service Comment In the History of the World!

By Linda Larsen - Wednesday, April 15, 2015
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I felt like I was the lead actor in a surreal reality television show. A show about the real-life, almost unbelievable customer service experiences of a motivational speaker who just happens to talk about how to provide exceptional customer service.  Grab your popcorn. 

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Apr
2014

How to Give Your Patients What they REALLY Want!

By Linda Larsen - Friday, April 18, 2014
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"Happy energy,” the director responded when I asked why he selected me as one of the actors for the newest Coors Beer national commercial.  He had auditioned over one thousand actors for the ten very small (3 second) principle on-camera roles, one of which I had gotten.    

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May
2013

Just Give Me Some Kind Of Sign

By Linda Larsen - Monday, May 27, 2013
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As a motivational speaker on customer service, I'm always looking for examples of great, and not-so-great customer service. And I didn't have to look far last week. 

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Mar
2012

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 07, 2012
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As a motivational speaker, I travel a LOT and I remember a very intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral. 

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