Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”


I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!

Like this blog? Share it!

Recent Posts



Tag Cloud

stressful elections gift ideas vision boards motivational speaker Brad Montgomery contempt Broadway change understanding how to deal with negative people getting to yes airline pilots what you name the thing how to listen truth in politics defensiveness high self-esteem flying eyebrows humorous motivational speaker self confidence goal setting unhappy employees joy bipolar disorder happiness at work Delta appreciation encouragement remodel stress motivational speaker success actors healthcare motivational speaker self talk motivation liking stress management cell phone addiction dental practice strategies best bed for bad back how to have high self-esteem positive attitude dental practice how to happy Gary Marachek expectations how to strengthen relationships bucket list success reframing customer service training motivational speaker on communication chronic back pain Lenscrafters personality types complainers positive perspective compassion effective communication Hamilton overcoming adversity acting gender communication stonewalling fear of trump presidency relationship building how to get what you want divorce statistics feeling good fact checking shakespeare customer service secrets negative thinking conflict management Tim Richardson American Idol tension beauty southern accent personal growth achieving success difficult people habits magic act humor depression time management mental illness bottom line improvement trust in relationships raving fans attitudes listening skills Meryl Runion linda larsen confidence criticism multi-tasking losing weight marshmallow test Viktor Frankl brain chemistry nonverbal communication how to become a motivational speaker costumes patient service Dr. Brene Brown, The Wholehearted Parenting Manifesto Lin-Manuel Miranda cheerleading personal responsibility managing stress proactive people iPhone4S mattress recommendation speak up learning funny motivational speaker bad drivers Hillary Clinton listening personal development selling happiness motivational speakers achievements mans search for meaning Kay Frances motivational speaker on customer service election 2016 Conrad Hall zig ziglar happy customers building character laughter self-image back relief coping with anxiety marriage finding humor changing behaviors goal achievement facebook activity power of a smile funny motivational speaker Linda Larsen Shakespeare, thank-you notes panic attacks husbands who don't listen personal achievement Dr. Phil PhotoShop communication whiners Noah Racey's Pulse parenting latex mattress review aging controlling your emotional state clinical depression difficult patients political anxiety lying in politics Donald Trump happiness Asolo State Theater Kelly Swanson holiday stress customer service motivational speaker Linda Larsen Changing perspectives dr. john gottman communication skills communication model public speaking horror stories National Car Rental gratitude funny motivational speakers funny video Politifact advertising handling fear building rapport gripers changing habits friendships good night's sleep successful dental practices raising happy children anxiety truth passion the business of motivational speaker sleep attitude speaking nightmares