Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2019

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”

Whoa.

I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

actors change handling fear bad drivers self-image mental illness customer service remodel stress depression difficult people success nonverbal communication what you name the thing Hillary Clinton Politifact American Idol encouragement how to strengthen relationships anxiety Changing perspectives changing habits flying eyebrows personal development Kay Frances friendships getting to yes humorous motivational speaker learning clinical depression brain chemistry public speaking horror stories Tim Richardson panic attacks marriage building rapport southern accent motivational speaker on customer service communication skills criticism motivation communication lying in politics time management stress management achieving success attitude laughter appreciation latex mattress review Asolo State Theater Dr. Brene Brown, The Wholehearted Parenting Manifesto good night's sleep how to have high self-esteem power of a smile costumes sleep attitudes happy customers self confidence Hamilton controlling your emotional state airline pilots goal achievement funny motivational speaker Linda Larsen how to happy facebook activity gender communication Lenscrafters shakespeare gripers humor confidence iPhone4S reframing proactive people trust in relationships changing behaviors positive perspective dental practice Meryl Runion successful dental practices Lin-Manuel Miranda happiness at work how to deal with negative people truth in politics self talk cell phone addiction dr. john gottman personal growth achievements husbands who don't listen how to become a motivational speaker Viktor Frankl listening gift ideas National Car Rental Donald Trump aging defensiveness finding humor funny motivational speaker back relief Gary Marachek Delta the business of motivational speaker speaking nightmares passion customer service secrets negative thinking personal responsibility positive attitude how to listen bipolar disorder raving fans contempt relationship building difficult patients Noah Racey's Pulse managing stress happiness raising happy children funny video fear of trump presidency building character personality types personal achievement motivational speaker multi-tasking complainers cheerleading selling happiness motivational speakers conflict management gratitude healthcare Conrad Hall marshmallow test listening skills motivational speaker on communication motivational speaker success compassion overcoming adversity vision boards Dr. Phil coping with anxiety goal setting chronic back pain expectations effective communication mans search for meaning speak up advertising feeling good best bed for bad back dental practice strategies habits customer service training stressful elections PhotoShop linda larsen losing weight fact checking whiners parenting Shakespeare, thank-you notes holiday stress joy unhappy employees divorce statistics truth bottom line improvement acting tension election 2016 political anxiety how to get what you want beauty liking zig ziglar magic act bucket list understanding funny motivational speakers Broadway mattress recommendation stonewalling high self-esteem patient service Kelly Swanson communication model motivational speaker Brad Montgomery motivational speaker Linda Larsen