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How to Turn a Difficult, Idiot Patient Into Your Greatest Raving Fan

By Linda Larsen - Wednesday, November 07, 2018
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“Stand here, bite down on the mouth piece and take a step forward,” the dental assistant said as she put me in the zippy 3D panoramic x-ray machine.  It was clear she wasn’t thrilled to be doing this since I was being seen on an emergency basis right at closing time and this was making her stay late.  I did as she asked. 

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How Your Rules Could Be Causing A Problem

By Linda Larsen - Tuesday, March 13, 2018
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As a motivational speaker who talks a lot about what makes people happy and successful, it is CRYSTAL clear to me exactly what needs to happen in order for the world to run smoothly: 

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