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How to Turn a Difficult, Idiot Patient Into Your Greatest Raving Fan

By Linda Larsen - Wednesday, November 07, 2018
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“Stand here, bite down on the mouth piece and take a step forward,” the dental assistant said as she put me in the zippy 3D panoramic x-ray machine.  It was clear she wasn’t thrilled to be doing this since I was being seen on an emergency basis right at closing time and this was making her stay late.  I did as she asked. 

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The Most CRITICALLY IMPORTANT JOB for Patient/Customer Service Providers

By Linda Larsen - Wednesday, October 10, 2018
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I’m a high maintenance dental patient. That’s right - a motivational speaker who is a high maintenance dental patient. It’s almost an oxymoron. But it’s true. I just think about going to the dentist and my left eye starts twitching. And what makes this really fascinating is that I am also the (self-proclaimed) World’s Most Experienced Dental Patient. Name a procedure and I’ve probably had it done - more than once. So you’d think I’d be over it by now. Yeah, right. I’m not. 

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How to Give Your Patients What they REALLY Want!

By Linda Larsen - Wednesday, July 11, 2018
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"Happy energy,” the director responded when I asked why he selected me as one of the actors for the newest Coors Beer national commercial.  He had auditioned over one thousand actors for the ten very small (3 second) principle on-camera roles, one of which I had gotten.    

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