There is no one for whom good communication is more critical than airline pilots. They must be able to clearly hear and understand the transmissions
they receive. But what I've learned is that it doesn't stop there. There is another step that is equally as important in their communication model. Read More
It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country
for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying
to find a parking spot… that wasn’t in the adjacent town. Read More
As a motivational speaker who talks a lot about what makes people happy and successful,
it is CRYSTAL clear to me exactly what needs to happen in order for the world to run smoothly: Read More
I was mortified. Literally, I could not speak. (Which, for a professional motivational speaker,
is not a good thing.) Read More
As a motivational speaker on customer service, I'm always looking for examples of great, and
not-so-great customer service. And I didn't have to look far last week. Read More
As a motivational speaker, one of my biggest messages to my audiences is to boldly step up and ask for what you want. And probably because I talk about it so often, I actually remember to do it most of the time. This morning was one of those times - and it had a big payoff. Read More
You've seen it, right? When accused of something like, "You're so messy (lazy, self-centered, disorganized....whatever) the person responds with, "Yes, well. That's just the way I am." As if somehow, that makes it okay. Read More
I recently read a blog post by funny motivational speaker Tim Richardson about his Bucket List and it made me stop and think. While I don't have an actual bucket list, I did create something that I love a LOT that I would like to share with you. Read More
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