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How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 07, 2012
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As a motivational speaker, I travel a LOT and I remember a very intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral. 

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